- About the Shop
These Terms & Conditions apply to all purchases made through the online shop at
https://shop.specifo.co.uk.
The shop is operated by Specifo Ltd (“we”, “us”, “our”).
By placing an order on our website, you agree to be bound by these Terms & Conditions, our Returns & Refunds Policy, and our Privacy & Cookie Policy.
These Terms apply only to online purchases made via the shop.
- Products & Availability
All products displayed in the shop are subject to availability.
Some products are:
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- UK-stocked
- Ex-display
- Made-to-order or special order, produced or imported specifically after an order is placed
Product type and return eligibility are clearly stated on each product page.
Images, descriptions, colours, and specifications are provided for guidance only.
Minor variations may occur due to manufacturing processes or screen display differences.
- Ordering & Contract
Placing an item in the shopping cart does not constitute acceptance of an order.
A binding contract is formed only when:
-
- Your order is confirmed by us, or
- The goods are dispatched
We reserve the right to refuse or cancel an order if:
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- A product is unavailable
- There is a pricing or listing error
- We suspect fraud or misuse of the website
If an order is cancelled, any payment received will be refunded.
- Pricing & Payment
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- All prices are shown on the website
- Prices may change at any time before an order is placed
- Full payment or a deposit (where applicable) is required before dispatch
Payment must be completed through the available checkout methods.
Orders will not be processed until payment is received.
- Delivery
Delivery times shown on the website are estimates only.
Some products are dispatched immediately, while others are produced or imported after purchase.
This may result in longer delivery times, which will be communicated where possible.
Deliveries are made to the ground-floor entrance only.
For heavy or bulky items, the customer must ensure assistance is available.
We are not responsible for delays caused by carriers, customs, or events beyond our control.
- Inspection on Delivery
Customers must inspect goods upon delivery.
If items are:
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- Damaged
- Incorrect
- Missing
You must notify us within 3 working days of delivery.
Failure to do so may affect our ability to resolve the issue.
- Returns & Cancellations
Returns and cancellations are governed by our Returns & Refunds Policy, which forms part of these Terms.
In summary:
-
- Made-to-order and special-order items cannot be cancelled or returned unless faulty
- UK-stocked and ex-display items may be eligible for return under specific conditions
- Faulty or incorrect items are handled in accordance with UK consumer law
Please refer to the full Returns & Refunds Policy for details.
- Faulty Goods
If a product is faulty, damaged, or incorrect, you are entitled to a repair, replacement, or refund as required by law.
This applies to all products, including made-to-order items.
- Liability
Nothing in these Terms limits your statutory consumer rights.
To the extent permitted by law:
-
- We are not liable for indirect or consequential losses
- Our total liability is limited to the amount paid for the product
- Ownership of Goods
Ownership of goods passes to the customer only once full payment has been received.
- Use of the Website
You agree not to misuse the website, attempt unauthorised access, or interfere with its operation.
We may suspend or restrict access if misuse is suspected.
- Force Majeure
We are not responsible for failure or delay caused by events outside our reasonable control, including supply chain disruption, transport delays, or government restrictions.
- Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If any part is found unenforceable, the remaining sections remain valid.
- Contact
Specifo Ltd
Registered in England and Wales
Company Number: 12428449
Registered Office Address: Mortlake Business Centre, 20 Mortlake High Street, London, England, SW14 8JN
Email: info@specifo.co.uk
Website: https://shop.specifo.co.uk